Not resolved

Update by user Jul 12, 2017

We are happy to say that since our last meeting with Mr. Steven Metz from Central Jersey Pools, our pool construction is underway and has been progressing very smoothly.

Our slight hiccup in the beginning was a misunderstanding and we are glad we've decided to move forward with CJP. We are very satisfied thus far, and very excited for our pool to be completed!!!

Update by user Jun 26, 2017

We are pleased to provide an update that we met with the owner Steven Metz from Central Jersey Pools and have agreed to work together to resolve this misunderstanding.

Original review posted by user Jun 13, 2017

Central Jersey Pool Company delayed the start of installation of our IG pool 3 weeks due to "rain" only to show up and start on a"rainy day" & then tried using obvious wet ground to extort additional money out of us. When we didn't agree to random number thrown at us (which was alot more than on our paperwork - "if necessary") Owner Steven Metz argued & double-talked blaming the rain on the delay until ultimately saying they just didn't have the man power as they were backed up and finishing other pools.

After 30 minutes of trying to reason with him asking him to look at our paperwork he tells me he doesn't have it & can't pull it up on his computer screen. What kind of company is this?? All he kept saying was we either agree to the additional amount that was verbalized that day (not what our paperwork said) or he tells excavation team to stop work & leave the site. So they left &haven't returned since.

This was over two weeks ago. It almost feels like they deliberately caused a conflict to A.) get more money from us or B.) delay us further. We understand the rain delays pool construction but since then no answers to emails and gave them a $5K deposit plus $1724 to the Engineer of their choice. I should have heeded the warnings but against my better judgement signed up with them anyway.

Owner Steven Metz has no clue what he is talking about and clearly zero customer service skills for someone who claims to be in business for so many years. How does this company do business and not honor their own proposal? Very bad choice on our part. Now our front and back yard is a mess and we are completely discouraged to even get a pool.

I have several colleagues who live in the same area and are interested in hearing about our pool experience as they are in the market for one as well.

They will definitely be hearing about the terrible experience we've had with Central Jersey Pools as we still wait to hear back from them. Don't make the mistake we made - STAY AWAY

Product or Service Mentioned: Central Jersey Pools Pool Installation.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Jun 13, 2017.
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